Cancelation and Refund Policy

Once an order is placed, it can only be cancelled before it is shipped to the provided destination. Registered customers can always check the status of their order with the customer support team at Cayo. Once the cancellation request is received, if any payments have been received, we will initiate the process of refunding by deducting design charges of Rs 500 and refunding the remaining amount to your account via the same payment mode that you used to make the transaction, or through cheque (the amount would be refunded through cheque only in cases where the debit/credit card used by the customer while placing the order is no longer in use). Once the refund process is initiated, you will receive the refund directly in your account or through a cheque within 15 days. For more details on refunds, please see the Refunds section of these Terms and Conditions.

NOTE: In the event that the amount has been deducted from your account, but the transaction failed, we will refund the amount to your account at the earliest, typically within 15 days.