Return Policy

Cayo Lifestyles LLP is committed to ensuring full customer satisfaction with respect to the products available on our website. However, if you are not happy with the product, you can choose to return the order in accordance with the Terms and Conditions contained herein.

10 - days Return Policy for Domestic orders only


In the unlikely event that the order delivered is in damaged condition, or you have changed your mind about the product - you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you.

International Orders


NOTE: In case of international orders, we do not currently accept any returns exchanges of our products. In case a defective product has been received, you are required to report the defect within 7 days of receipt of the product by writing to us on cc@cayo.life  international customers can also reach out to us on WhatsApp +91 7019502640 In case the order is not accepted by the customer and is returned to origin, freight charges and import duty will be levied to the customer.

The order can be returned within 30 days from the date you receive the product. The product can be easily picked up by our logistics partner.

If you wish to return the product, you need to call customer care at +91 7019502640 or email us at cc@cayo.life stating that you want to return the product. Please use the e-mail ID used at the time of placing the order. The contact details of our logistic partner will be shared with you. You need to coordinate with them for return shipping and take the following steps:

  1. Pack your order in original packaging and mention your name, order number and mobile number.
  2. Lock the metal box using the orange lock that would be provided to you in the box itself. If the orange lock is not available, let us know, and we will send you the lock separately.
  3. Enclose the original invoice, guarantee/warranty card & other tag, if any.
  4. Our logistic partner will pick up the package from you.
  5. Post inspection, only after we get a go-ahead from the QA (quality assurance) team, the refund process will be initiated.

For International Orders, currently, we do not accept any returns or exchanges of our products.

Please note that returns are not accepted for nose pins.